I am just returning from Disney World in Orlando, Florida and I am beat. I am presently experiencing playground battle fatigue because I have a three-year-old son that kept me running, dodging, jumping, lifting his body weight and yelling three quarters of each day. I enjoyed my stay at Disney World, but I could not help from being mesmerized with Disney’s sense of order and meticulous attention to detail. Every Disney World employee we met was able to answer every question my wife and I had. This was our third family visit to Disney and their system has not yet cracked under the scrutiny of my skeptical eye.
Nothing like Disney World
Each time we visit Disney World, like the last several times, we took a brief hiatus to visit another well-known attraction we had heard a great deal about. When we arrived at this attraction, I went to pick up my tickets that I purchased online. We were met by a woman at the entrance to the attraction talking on her cell phone, which was outright disrespectful to visitors and a lousy example to this certain establishment. To add insult to injury, as we went further into the Attraction they did not have any supervision to monitor the children’s play area nor were there personnel to inform people on what goes on at each attraction. The Attraction was small and you would think that since fewer employees are needed here than at Disney World, they would have an ample work force and security to make their Theme Attraction exciting and safe.
Shoestring Budget – No Problem!
If you do not have the very best facility and your budget is the shoestring…no problem! This company could have done little things, such as going that extra mile to make their guest feel like they have been thoroughly informed when visiting their Attraction…and their visitors would appreciate it. However, it would take time to change their system, but it would engage the people to become participator instead of spectator.
Small Efforts, Huge Impact
What are some of the little things you can do to make your company run better or your marriage to become more cohesive or friendships more productive? Here is a short list of things you can implement to help your business or personal relationships improve and do extremely well, just by becoming more meticulous:
- Learn how to say the right things the right way.
- Listen to what people say about your service or product.
- Train yourself and your employees on how to smile.
- Invest time into correcting those so-called small insignificant details.
- Post direction signs or write little notes of appreciation to your close relationships.
- Ask questions about how you or your company is doing.
- Always make yourself available.
- Make small concessions for people that will make them feel special.
- Make no assumptions that people know something.
These small little things will cost you no additional dollars but the dividends you will reap will make a lot of cents. You do not have to be Disney World to touch people; you just have to have a heart.