Have you ever visited a business establishment and asked the secretary or host a question, and they made you feel as though you were bothering them?
Today, this seems to be the quality of service that people are giving. When I look at the quality of work at many construction sites, it is atrocious to say the least. Even if the work is incomplete, the contractors want full payment for an incomplete job. What is worse, they do not care about the quality of their own work.
What is the quality of your work or business?
Do you have pride in what you do?
There is a restaurant that my wife and I frequently visit, and I cannot ever recall going into their restroom and finding it dirty. Generally, if the restroom is filthy at an eating facility, the chances are pretty high that the cooks and management have a low standard in terms of the quality food and service. In fact, this type of restaurant may not be a good place to eat.
I am a pastor who happens to own a casual, fine dining restaurant. One of the things that I continually gauge is the cleanliness of our facility, ensuring that the high level of service is maintained.
The same principle applies to my house, church, and quality of work. My motto is, “In Pursuit of Excellence.”
While growing up in the sixties, there was a commercial about a Zenith product that has stayed with me to this day. Its slogan was, “The quality goes in before the name goes on.” The indication was that unless the product meets the company’s quality standard, the product does not warrant the name of the company. They only wanted their name associated with a quality product.
I certainly would not want my name associated with substandard work. Your work speaks volumes about you as a person. Make sure that you place the highest quality in your business, work, or services before you tag your name on.
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Mikel,
I am a sales professional for one of america’s most recognized brands and as an African-American this tag line has stayed with me and I repeat it to customers and colleagues alike regularly. I sell a service and all I have to sell is a service and if I cannot provide good quality service I should be in a different line of work. I thought that it was only me that seem to recognize that the caliber of American workmanship and dedication to our jobs and positions have diminished to a level that I am ashamed of and wish that we could turn it around in short order. Bravo my friend, bravo!!!
Jiggy955,
We seem to be on the same sheet of music, but unfortunatedly, most of the American public disagree. The quality of workmanship doesn’t start with the employees; it begins with the owners and managers. When substandard work is accepted by CEOs and Managers, the complaints of customers carries no weight. Continue presenting your service with a positive attitude and success will hunt you down and grant you its rewards.
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